How Long Do You Have To Return Pottery Barn Kids?

Pottery Barn Kids is a popular retailer of children’s furniture, bedding, toys, decor and more. They have stores across the United States and Canada as well as an online store at potterybarnkids.com. Pottery Barn Kids aims to make returns quick and hassle-free with a standard return policy of 30 days for most non-furniture items. Some exceptions apply for special order items, monogrammed items, gift cards and clearance merchandise. In most cases, customers can easily return or exchange items at a local store or by mail with a receipt and original packaging.

Standard Return Policy

The standard return policy for Pottery Barn Kids gives customers 30 days to return most items. According to the Pottery Barn Kids website, their standard return policy applies to most purchases, with some exceptions. Customers have 30 days from the date of shipment to return an item for a refund. This allows customers about a month to try out products or make sure they work as expected before deciding whether to keep them. The 30 day timeframe gives flexibility for returns while still limiting the window. Specific return instructions and methods may vary depending on the item.

Return Methods

Pottery Barn Kids offers customers several convenient options for returning purchases, whether you made your purchase online or in-store (Buy Online, Pick-Up In Store FAQs).

For items purchased online, you can return them by mail or at a Pottery Barn Kids store. To return by mail, pack up the item securely in its original packaging if possible and ship it back using the return shipping label that came with your order. Make sure to include the return form that came with your shipment (Pottery Barn Kids Return Policy: Hassle-free).

For purchases made online or in-store, you can also return items at any Pottery Barn Kids retail location. Bring the item and receipt to the store and they can process the return for you. Without a receipt, they can look up your purchase if you used a credit card or rewards account.

If you need to exchange an item, you can do so by mail or at a store as well. Pottery Barn Kids will send out the replacement item once they receive the return.

Return Shipping

For returns made in-store, Pottery Barn Kids does not charge for return shipping, as noted on their return policy page: “You can return most non-furniture items to your local Pottery Barn Kids store for free.” Customers are responsible for bringing items to the store for returns.

For returns made by UPS, customers are responsible for the shipping costs. As stated on the International Returns and Exceptions page, “Return shipping costs will be at your own expense.” Customers must print a return shipping label from the Pottery Barn Kids website and bring the package to a UPS location to ship back.

In summary, Pottery Barn Kids covers the shipping costs for in-store returns but not for UPS returns initiated online. Customers are responsible for return shipping expenses when mailing items back through UPS.

Return Locations

Pottery Barn Kids offers several convenient options for returning items purchased online or in stores:

Stores – You can return most non-furniture items to your local Pottery Barn Kids store for free. A gift receipt or original receipt is required for all returns (https://www.potterybarnkids.com/customer-service/return-policy.html). Use the store locator on their website to find a Pottery Barn Kids near you.

Outlet Stores – Returns are also accepted at Pottery Barn Kids outlet locations. Check the outlet store locator to find one in your area (https://www.potterybarnkids.com/customer-service/outlet-stores.html).

By Mail – Customers can return eligible items by mail using the free return label included with your shipment. Just repackage the item securely and attach the label.

Receipt Requirements

A receipt is required by Pottery Barn Kids for all returns and exchanges, both in-store and by mail. Per the Pottery Barn Kids return policy, the original receipt or gift receipt is needed to process any return or exchange.

If an item is returned without a valid receipt, Pottery Barn Kids will only offer a merchandise credit at the lowest selling price. No cash or credit card refunds will be issued without a receipt or gift receipt as proof of purchase. This is to protect against fraudulent returns.

For online purchases, the packing slip that comes with the shipment can serve as the receipt for returns and exchanges completed by mail. For in-store returns, bring the original paper receipt. If the receipt is lost, you can request a duplicate receipt by contacting Pottery Barn Kids customer service.

The receipt must show that the item was purchased within the last 30 days for standard purchases. For registry items, the return window is 90 days from the event date. All policies still apply even if you do not have the original receipt, though additional loss of value may occur without proper proof of purchase.

Return Exceptions

There are some exceptions to the standard Pottery Barn Kids return policy that customers should be aware of:

Final sale items like bed frames, panel beds, and upholstered furniture are not eligible for return. This does not apply to returns for warranty or damage claims.

Made-to-order furniture pieces are also considered final sale and cannot be returned.

According to the Pottery Barn Kids website (at https://www.potterybarnkids.com/customer-service/returns-and-exceptions.html), other items not eligible for return include clearance items, personalized items, monogrammed items, special orders, Blythe dolls, and gift cards.

Any item a customer requests to be assembled will be considered used and therefore cannot be returned unless defective.

For items purchased during a promotion or marked down for clearance, the refund amount will be the price the customer actually paid.

Returns of international orders will be subject to customs charges and other restrictions or fees depending on the destination country.

Refund Methods

Pottery Barn Kids offers several refund methods for returned items. According to the Pottery Barn Kids Customer Service FAQ page, if you return merchandise originally purchased with an eGift Card, any refund will be issued to the original eGift Card. For returns of items purchased with a credit card, the refund will be credited back to the original credit card used for purchase. Cash refunds are not offered for credit card or eGift card purchases.

For returns of items purchased with a Pottery Barn Kids gift card, customers can choose to have the refund issued back to a new gift card or as store credit. Returns of items purchased with PayPal will be refunded back to the original PayPal account. Check refunds are issued for returns of items purchased by check. According to AskHandle, it can take 1-2 billing cycles for the refund to appear on your account statement.

If an item was purchased as part of an online order using multiple payment types, the refund will be credited back proportionally to the original payment methods used. Pottery Barn Kids aims to process refunds within 3-5 business days of receiving the returned merchandise at the distribution center.

Exchanges

Pottery Barn Kids allows exchanges on most items within 90 days of purchase with a few exceptions. To exchange an item purchased online or by phone, you can return it to any Pottery Barn Kids store for an even exchange. Make sure to bring your packing slip or original receipt. For items purchased in-store, you can exchange it at any Pottery Barn Kids store as long as you have the original receipt.

If you want to exchange an item for a different size, color or style, you can do so by mail, in-stores or online. To exchange by mail, contact Pottery Barn Kids customer service at 1-800-910-8900 to initiate the exchange. They will provide details on how to return the original item and ship the replacement. For in-store exchanges, simply bring the original item and receipt to any Pottery Barn Kids store. And for online exchanges, you can return the item you want to exchange to a Pottery Barn Kids store or by mail, then place a new order for the item you want online. The receipt for the returned item can be used to get a price adjustment if there is a difference in price between the items.

Some exceptions apply to exchanges. Clearance items are final sale and cannot be exchanged. Monogrammed items also cannot be exchanged unless there was an error in the monogramming. Furniture exchanges may require a re-stocking fee. And gift items may only be exchanged for another gift item if unused.

Conclusion

In summary, the Pottery Barn Kids return policy allows most purchases to be returned within 30 days of delivery. Returns can be initiated online or by mail or in store, and generally require the original receipt and tags. Refunds are issued to the original payment method. There are some exceptions for custom, monogrammed, special order items. Exchanges are usually permitted as long as the items are still available. The main goal of Pottery Barn Kids’ return policy is to ensure the customer is fully satisfied with their purchase while also protecting against abuse. By understanding the ins and outs of the policy, customers can make returns seamlessly when needed.