How Do I Contact Pottery Barn Kids Registry?
Pottery Barn Kids is a well-known children’s and baby furniture and decor retailer owned by Pottery Barn. They offer a popular baby registry service that allows expecting parents to register for gifts for their baby. The Pottery Barn Kids registry includes thousands of products from their catalogs and website, making it easy for friends and family to purchase gifts for the new baby. Clearly, the Pottery Barn Kids registry is a very useful service that many parents take advantage of.
As with any major retailer, there may be times when customers need to get in touch with Pottery Barn Kids customer service regarding issues with their registry. This article will provide useful information on the various ways to contact Pottery Barn Kids registry customer service for any questions or problems that arise.
Contact By Phone
The best phone number to call Pottery Barn Kids Registry is 1-800-993-4923. This is the main customer service line, available 24/7.
When prompted, select option 3 for registry support. This will connect you with a registry specialist who can assist with any questions related to your registry.
The registry department is available from 7am-10pm PT Monday-Friday, and 8am-5pm PT on Saturdays and Sundays. Extended holiday hours may apply.
You can also contact any Pottery Barn Kids store directly during normal store hours. Locate your nearest store’s phone number using the store locator on the Pottery Barn Kids website: https://www.potterybarnkids.com/store-locator/
Contact By Email
To contact the Pottery Barn Kids registry team by email, use the email address [email protected]. This email address can be found on their Customer Service page.
You can expect a response to your email inquiry within 1-2 business days. The Pottery Barn Kids customer service team aims to respond to all email inquiries in a timely manner. However, response times may vary depending on inquiry volume. For the fastest response, you may want to call their customer service line.
Contact By Chat
Pottery Barn Kids offers live chat support to quickly get assistance with orders, returns, registry questions, and general inquiries. According to their Customer Service page, live chat representatives are available 7 days a week.
The live chat feature can be accessed by clicking on the chat icon on the bottom right corner of the Pottery Barn Kids website. Per the FAQ, chat support is available during the following hours:
- Monday to Friday: 5am to 5pm PT
- Saturday: 6am to 6pm PT
- Sunday: 6am to 6pm PT
Chat allows quickly connecting with a knowledgeable representative to assist with any questions about orders, registries, products, and services. It provides real-time support and is often faster than calling the customer service line.
Contact By Snail Mail
The corporate mailing address for Pottery Barn Kids is:
Pottery Barn Kids
3250 Van Ness Ave
San Francisco, CA 94109-1012
United States
When addressing an envelope to Pottery Barn Kids, it’s recommended to include the department or person you need to contact if applicable. For example:
Pottery Barn Kids
ATTN: Customer Service
3250 Van Ness Ave
San Francisco, CA 94109-1012
United States
This will help ensure your mail gets routed to the appropriate department or individual in a timely manner.
Contact Via Social Media
Pottery Barn Kids has active social media accounts on several major platforms that customers can try contacting them through for help:
- Instagram – Connect with them @potterybarnkids on Instagram. Send them a DM and they may respond to help with your issue.
- Twitter – Reach out to @PotteryBarnKids on Twitter. Tweet at them or send a DM describing your issue.
- Facebook – Message them through their Facebook page and they may reply.
Tips when contacting on social media:
- Be polite and describe your issue or question in detail.
- Include relevant order or account details like your name and contact info.
- Follow their account so they are more likely to see your message.
- Be patient – social media responses may take a day or two.
In-Store Contact
To contact the Pottery Barn Kids registry in person, you can visit one of their brick-and-mortar stores. Pottery Barn Kids has over 80 stand-alone stores across the United States and Canada. You can find a store near you using their online store locator.
Most Pottery Barn Kids stores are open from 10 AM to 9 PM Monday through Saturday, and 11 AM to 6 PM on Sundays. It’s best to call your local store to confirm their specific hours before visiting.
Once at the store, you can ask any sales associate to direct you to the registry department. Let them know you need help with your registry and they’ll connect you with the right person who can assist you.
Contact for Specific Issues
Pottery Barn Kids has specialized contacts for dealing with specific issues related to your order or account. Here are the main contacts:
Orders
For questions about pending or completed orders, tracking shipments, checking order status, or making changes to an order, contact the Orders Department at 1-800-993-4923. You can also start a live chat on their website to get immediate help from a customer service agent.
Returns
To start a return request or ask about return status, contact the Returns Department at the main customer service number 1-800-993-4923. You can also initiate returns through your online account. Make sure to check the return policy for time limits.
Registry
For any issues with your registry such as editing, adding items, tracking purchases, etc., contact the Registry Department at 1-888-779-5176. You can also get registry support by emailing [email protected].
Additional Contact Tips
If you don’t receive a response from your initial contact attempt, follow up to ensure your question or issue gets addressed. You can try contacting Pottery Barn Kids through a different method, or ask to speak to a manager for additional help.
Some alternate contacts to try include:
- Call the customer service line again and ask for a supervisor or manager if your issue is not resolved
- Initiate a live online chat if you previously called or emailed
- Reach out on Twitter or Facebook if you cannot get through other methods
- Visit a Pottery Barn Kids store in person to speak with a store manager
Following up persistently and trying different contact methods increases your chances of getting your registry question answered or issue resolved.
Conclusion
In summary, there are a variety of ways to get in touch with Pottery Barn Kids registry specialists. The best methods are:
– Calling their customer service line at 1-888-779-5176. This allows you to speak directly to a registry specialist.
– Using the live chat function on their website. Chatting in real-time can provide quick answers.
– Visiting a Pottery Barn Kids store and speaking to an associate in person. They can look up your registry on the spot.
Whichever contact method you choose, the Pottery Barn Kids registry team is ready to provide assistance with creating, managing or purchasing from a registry. Don’t hesitate to reach out with any registry-related questions you may have.
