What Is The Return Policy For Pottery Barn Kids Registry?

Introducing Pottery Barn Kids

Pottery Barn Kids is a premium children’s home furnishing and accessories brand that is part of the Williams-Sonoma retail empire. The company was founded in 1999 by two moms who recognized the need for high-quality, safe furniture and accessories designed specifically for kids.

Pottery Barn Kids sells a wide range of products for babies, kids and teens including furniture like cribs, beds, desks, and dressers. They also offer bedding, rugs, lighting, toys, decorative accessories, and more. The brand focuses on timeless design and high-quality materials like solid wood for their furniture.

According to Wikipedia, Pottery Barn Kids was launched in 1999 as a premium extension of the Pottery Barn brand. By 2000, the company had an e-commerce website allowing online shopping. Today, Pottery Barn Kids has over 75 retail stores across the United States and Canada as well as their popular website.

Understanding Registries

A baby registry is a list of baby products that expecting parents create to help friends and family purchase gifts for the new baby. Registries allow parents-to-be to select exactly the items they need and want for their baby, avoiding duplicate gifts. According to Moonsift, registries help simplify baby shower gifting and preparations for the baby’s arrival.

Expecting parents create registries at specific stores, either brick-and-mortar locations or online retailers. Some popular places for baby registries include Target, BuyBuy Baby, Amazon, and Walmart. Parents select products available at that retailer to build their registry list. Registries are beneficial because they allow the parents to thoroughly research and select the specific products they want and need for their baby. The registries also enable friends and family members to feel confident they are gifting useful items the parents actually registered for. Registries take the guesswork out of baby shower gifting.

Registries are commonly created around the start of the second trimester of pregnancy. This gives parents enough time to research products and build their registries. It also provides guests plenty of advance notice to purchase gifts from the registry for baby showers and the new arrival.

Creating a Pottery Barn Kids Registry

To create a registry with Pottery Barn Kids, you can register online or in store. Online registries allow you to browse and add items from the comfort of your home. To start an online registry, go to https://www.potterybarnkids.com/registry-getting-started.html and provide your event details and contact information. You can add items directly from the Pottery Barn Kids website or mobile app.

If you prefer to register in person, you can visit any Pottery Barn Kids store and speak to a registry specialist. They will walk you through the store and assist in selecting items to scan into your registry. Store associates can also help edit your registry later if needed.

Key benefits of creating a Pottery Barn Kids registry include getting a completion discount, having a universal registry, and getting access to exclusive perks. After your event date, you can get 15% off remaining registry items using the completion discount either online or in stores. Pottery Barn Kids also partners with other retailers like buybuy BABY for a universal registry. And registry members receive perks like free design consultations, private events, and more.

Returns Overview

Pottery Barn Kids aims to make returns quick and convenient. According to the official return policy page, most non-clearance merchandise can be returned within 30 days of receiving an order. The return window extends to 90 days for registry items. Returns can be initiated by mail or at any Pottery Barn Kids retail store. Upon inspection, refunds are generally issued in the original form of payment. Alternatively, customers can opt for a merchandise credit or exchange. Some exceptions apply for special order, monogrammed, or customized items.

Return Window

For items purchased off the Pottery Barn Kids registry, customers have 90 days from the event or purchase date to return items, as noted on the Pottery Barn Kids FAQ. This 90 day window provides flexibility for returning registry items, since the standard Pottery Barn Kids return policy is 30 days from receipt of an order. Having nearly 3 months to evaluate registry gifts and make returns reduces stress and hassle for registry customers.

The 90 day return window is particularly accommodating for items that take time to assess, like nursery furniture, bedding, and decor. Customers can try out those registry products in the home and still have the option to return if needed. Pottery Barn Kids aims to make registry returns easy and convenient within that generous 90 day timeframe.

Returns In-Store

Items can be returned in-person to any Pottery Barn Kids retail store – whether you made the purchase in-store or online. If the store you’re bringing the item to does not have the department the item came from, they may not be able to issue the refund or replacement item on the spot. In this case, the store will ship the item back to the warehouse and process the return once received.

To return a registry gift to a Pottery Barn Kids store, you will need to bring in the gift receipt that came with the item or have the original order number. If you do not have a gift receipt, the store can look up the order if you have the purchaser’s name and address or credit card used for purchase. Without a receipt, the store will only be able to offer a merchandise credit for the lowest selling price.

Most non-furniture items can be returned with no return shipping fee. For furniture items, according to Pottery Barn Kids’ return policy, the customer is responsible for return shipping costs.

Refunds for in-store returns are issued immediately if the original payment was by debit or credit card. For returns of items purchased by check, an exchange or store credit will be offered until the check clears.

Returns By Mail

For purchases made on your registry or for gifts purchased in-store and you’d like to return them by mail, you can do so within 90 days from the date of purchase by following the guidelines outlined on the Potterybarnkids return policy page.

To start the return by mail process, fill out the return form that came with your packing slip and include it in the package. Make sure to specify the reason for return on the form. Pack the item(s) securely in the original packaging if possible. Include a copy of the packing slip or gift receipt. Ship via a traceable carrier such as UPS, FedEX or USPS and insure the package in case it gets lost or damaged. You will be responsible for paying the shipping charges.

Once the returns are received and inspected at the returns processing facility, refunds will be issued within 7-10 business days. The refund will be credited back to the original method of payment. For registry gift purchases, the refund can alternatively be issued as a Pottery Barn Kids gift card if preferred.

Return Exceptions

Pottery Barn Kids has special rules for certain types of items that cannot be returned or have limited return windows. According to their International Returns and Exceptions page, the following items have exceptions:

• Monogrammed items or any custom made items are final sale and cannot be returned.
• Furniture items have a 30 day return period from the date of delivery.
• Mattresses have a 30 day return period as well.
• Made-to-order upholstered furniture cannot be returned.
• Clearance items are final sale.
• Items purchased outside the United States only have a 30 day return window.

It’s important to note these exceptions before purchasing items from the Pottery Barn Kids registry to avoid any issues if you need to return or exchange an item. The store tries to allow returns whenever possible, but custom and clearance items are understandably non-returnable.

Refunds

When returning registry gifts to Pottery Barn Kids, the original form of payment will be refunded. For gifts purchased with a Pottery Barn Kids gift card, the refund will be issued back onto a gift card. For gifts purchased with a credit or debit card, the refund will be issued back to the original card used. Per Pottery Barn Kids’ return policy, refunds are typically processed within 3-5 business days after the return is received by the company.

For returns of items purchased from a Pottery Barn Kids registry, refunds can be issued within 90 days of the event date or 90 days from the order purchase date, whichever is later. This extended 90 day return window only applies to gifts purchased from a registry (according to the Pottery Barn Kids returns exceptions page). The standard 30 day return policy applies to non-registry Pottery Barn Kids purchases.

Exchanging Gifts

The process for exchanging gifts purchased from a Pottery Barn Kids registry varies depending on the item.

For furniture, customers can exchange the item for a different color or size within 30 days of delivery by contacting Pottery Barn Kids customer service. According to the Pottery Barn Kids return policy, furniture exchanges after 30 days may incur restocking fees.

For bedding, rugs, decor, and other non-furniture items, customers can exchange in-store within 90 days of the event date or purchase date with a gift receipt. Exchanges without a receipt may only be made for store credit. According to the Registry FAQs, if exchanging by mail, customers should include the order invoice and specify if they want a refund or exchange for a different item.

Exchanging personalized and monogrammed items is more restrictive. According to the Return Exceptions page, personalized items cannot be exchanged unless defective or damaged.