Why Is My Automatic Soap Dispenser Pump Not Working?
Check the Batteries
Soap dispensers often run on batteries that need replacing periodically. Check if the batteries are dead and replace them. According to Simplehuman, their rechargeable sensor soap pumps come with a charging puck and one charge lasts 3 months. For battery-powered models, check the owner’s manual for battery life estimates. Replacing the batteries with new ones can often get the soap pump working again.
Some signs that the batteries need replacing are the pump not dispensing soap when you put your hand under the sensor, the pump working intermittently, or indicator lights flashing. Make sure to use the size and type of battery specified by the manufacturer. Alkaline batteries tend to have a longer life than rechargeable NiMH batteries in soap dispensers. With new batteries installed, check if the automatic soap dispenser starts working properly.
Ensure the Dispenser is Plugged In
Electric soap dispensers require being plugged into an outlet to operate. Verify the dispenser is plugged in and the outlet is functioning. Many battery-powered models also have a power adapter that can be plugged in for continuous operation without needing to replace batteries periodically. If your dispenser came with an AC adapter, make sure it is properly connected.
Some things to check:
- Is the dispenser plugged directly into the wall outlet? Make sure the plug is fully inserted into the outlet.
- Try plugging another appliance like a lamp into the same outlet to test if power is working.
- Is the dispenser plugged into an outlet controlled by a wall switch? Make sure the switch is turned on.
- Check for any power strips, surge protectors, or extension cords used. Try plugging the dispenser directly into the wall outlet.
- Inspect the cord for damage. Fraying or loose wires can cause connection issues.
If the dispenser is plugged in and the outlet is functional, yet the dispenser still lacks power, the internal electronics may have a problem. Contact the manufacturer for further troubleshooting tips.
Check for Obstructions
One of the most common reasons an automatic soap dispenser may stop working is if the nozzle becomes clogged or obstructed, preventing soap from flowing properly. Look closely at the soap dispenser nozzle and make sure there are no obstructions. Debris, dried soap, or other foreign objects can often get lodged in the nozzle and block the path for soap to flow.
Try using a small pin or toothpick to gently clean out the nozzle opening and remove any built up residue, dirt, or other debris. Be very careful not to damage the sensor when doing this. You may need to soak the nozzle in warm water to loosen any dried soap or minerals that have solidified and are blocking the flow. According to instructions on the SimpleHuman website, backflushing the soap feed tube with water can also help clear any clogs.
Once you have carefully removed any obstructions in the nozzle and pathway, test to see if the automatic soap dispenser works properly. The soap should be able to flow smoothly and easily out of the nozzle now. If it still seems blocked, you may need to fully disassemble the pump mechanism to check for clogs further down in the feed tubes.
Refill the Soap
One common reason for automatic soap dispensers to stop working is simply running out of soap. Most dispensers have a refill window or opening that allows you to check the soap level inside the reservoir. Carefully slide open the refill cover and take a look to see if the soap reservoir is empty or near empty.
According to commercial bathroom experts Hokwang, refilling the soap tank regularly is important for optimal performance and hygiene. They recommend checking soap levels at least once a week and refilling as needed. The CDC also advises frequent refilling and cleaning during refills for hygiene purposes.
If the soap level is low, refill the reservoir with fresh soap up to the fill line. Use the type of soap specified by the manufacturer – liquid hand soaps are commonly used. Once refilled, slide the refill cover back into place securely. The dispenser pump should begin working again once the soap level is replenished.
Be sure to keep extra soap on hand for easy refills when needed. Refilling before the reservoir runs completely empty can help avoid dispenser issues. Proper soap refill maintenance is key for continuous automatic soap dispensing.
Reset the Sensor
The automatic soap dispenser’s sensor detects when a hand is placed underneath to activate the pump and dispense soap. Over time, the sensor can become miscalibrated and stop detecting hand motions properly. According to Amazon’s troubleshooting guide, the sensor may need to be reset if the dispenser is no longer working when hands are waved underneath [1]. To reset an Amazon Smart Soap Dispenser, press and hold the power button for 12 seconds which will restart the device and recalibrate the sensor. Simplehuman dispensers also have a reset procedure – press and hold the minus button for 10 seconds to reset the battery-operated sensor [2]. Always check the manufacturer’s instructions for the proper way to reset the sensor if the automatic soap dispenser stops activating from hand motions.
Adjust Sensitivity Settings
Some automatic soap dispensers allow you to adjust the sensitivity of the sensor that detects hand motion to activate the pump. The sensor range or detection zone is usually adjustable via a dial or buttons on the dispenser. Consult your owner’s manual for specific instructions on adjusting the sensor sensitivity on your model.
For example, on Simplehuman’s touch-free soap pumps, there are + and – buttons underneath the dispenser to reduce or increase the detection zone from 2 inches up to 5 inches away from the nozzle (source: https://www.simplehuman.com/products/touch-free-soap-dispensers).
Try adjusting the sensor sensitivity higher if you find the dispenser is not detecting motion well. Or lower it if it’s too sensitive and dispensing soap when not needed. Tweaking the settings can optimize motion detection and avoid accidental or missed dispensing.
Clean the Sensor
Dirt on the sensor can interfere with proper functioning. Clean the sensor gently with a soft cloth or cotton swab dipped in rubbing alcohol. Take care not to scratch or damage the sensor during cleaning. Allow the sensor to fully dry before reassembling the dispenser.
According to this Simplehuman article, you can clean the sensor by dipping a cotton swab in rubbing alcohol and gently wiping the sensor surface. Allow at least 60 seconds for the alcohol to evaporate before using the dispenser again.
Check for Leaks
Leaking from the dispenser tubing can prevent soap from dispensing properly. Inspect and fix any leaks. According to Soap Dispenser Pump: How to Prevent it from Dripping, “In case of leakage, a thorough cleaning of the dispenser is required.” Examine the tubing and connections for any cracks, holes, or loose fittings that could cause leaks. Tighten any loose connections. If the tubing is cracked or worn, it will need to be replaced. Make sure the tubing is properly connected to the soap reservoir and pump mechanism. Small leaks can prevent the pump from creating enough suction to draw up soap. Stop any leaks to restore proper dispenser operation.
Replace Malfunctioning Parts
Certain components like the pump or motor may fail over time. Replace defective parts if needed. According to Imperial Dade, the pump is one of the most common parts to break on manual soap dispensers. If pumping the dispenser does not release soap, the internal pump mechanism may be damaged or worn out. For automatic dispensers, issues with the sensor, motor, or wiring can prevent soap from dispensing properly. Check for any visibly broken parts inside the dispenser housing and replace them if needed. Replacement parts can often be ordered directly from the manufacturer. Swapping out a broken pump, motor, or sensor can get your automatic soap dispenser functioning again.
Contact the Manufacturer
If the automatic soap dispenser is still having issues after trying all troubleshooting steps, it may be time to contact the manufacturer for additional support. Many manufacturers offer customer service by phone, email or live chat to assist with troubleshooting malfunctioning units.
When contacting customer support, be prepared to provide the make and model number of the dispenser along with a detailed description of the problems it is exhibiting. Photos, videos and error codes can also help the manufacturer determine the underlying cause.
The manufacturer’s support team can provide tips for specific troubleshooting steps based on the make and model. They may be able to identify faulty parts that need replacement or guide you through technical adjustments and repairs.
If the dispenser is still under warranty, the manufacturer may offer a free repair or replacement of the malfunctioning unit. Be sure to have your proof of purchase on hand.
For a simplehuman automatic soap dispenser, visit https://www.simplehuman.com/pages/contact-us or call 1-888-486-7236. For an Amazon Smart Soap Dispenser, visit https://www.amazon.com/gp/help/customer/display.html?nodeId=GRTY3RCD42SXM583.
As a last resort, the manufacturer can help determine if the dispenser should be replaced rather than investing in further repairs.
