Can I Use Pottery Barn Gift Card At?

Pottery Barn gift cards make great gifts for anyone who loves home decor and furniture. Pottery Barn sells upscale home furnishings and accessories for every room in your home. With a Pottery Barn gift card, recipients can shop online or in stores for the latest styles and trends across multiple brands including Pottery Barn, Pottery Barn Kids, and Pottery Barn Teen.

Pottery Barn offers plastic gift cards as well as eGift cards that can be sent instantly by email. The gift cards can be used to purchase items at any Pottery Barn store in the United States as well as online. There is no fee to purchase or use Pottery Barn gift cards, and they do not expire.

This guide will provide an overview of where Pottery Barn gift cards can and cannot be used, how to check the balance, expiration policies, returns, and more. Whether you’re buying a Pottery Barn gift card for yourself or someone else, this information will ensure you can maximize the value and get the most out of Pottery Barn gift cards.

Where Pottery Barn Gift Cards Can Be Used

Pottery Barn gift cards can be used in the following Pottery Barn stores and websites:

• At any Pottery Barn retail store in the United States and Puerto Rico. There are over 90 Pottery Barn stores located across the country. You can find a store locator on the Pottery Barn website to find a location near you.
• On PotteryBarn.com for any purchase online, including furniture, decor, bedding, kitchen items, lighting, rugs, and more. You can also use the gift card for Pottery Barn shipping costs.
• At Pottery Barn Kids retail stores or on PotteryBarnKids.com. Pottery Barn gift cards are valid at all Pottery Barn Kids locations.
• At Pottery Barn Teen retail stores or on PBTeen.com. Pottery Barn gift cards can also be redeemed at any Pottery Barn Teen store.

In summary, Pottery Barn gift cards issued in the United States can be used at any Pottery Barn, Pottery Barn Kids, or Pottery Barn Teen location, both in stores or online. The gift cards are valid across all of the Pottery Barn family of brands.

Where Pottery Barn Gift Cards Cannot Be Used

Pottery Barn gift cards have some restrictions on where they can be used. Most notably, Pottery Barn gift cards cannot be used at the following brands that are part of the Williams-Sonoma family of brands:

• Williams Sonoma – While Pottery Barn and Williams Sonoma are both owned by the same parent company, Williams-Sonoma, Inc., Pottery Barn gift cards cannot be used to make purchases at Williams Sonoma retail stores or on williams-sonoma.com.
• West Elm – West Elm is another home furnishings brand owned by Williams-Sonoma, Inc. However, Pottery Barn gift cards are not valid for making purchases at West Elm retail locations or westelm.com.
• Rejuvenation – Rejuvenation is a lighting and house parts company, also under the Williams-Sonoma brand umbrella. Pottery Barn gift cards do not work for buying Rejuvenation products online or at their Portland, Oregon retail store.

While Pottery Barn has several sister brands, gift cards are limited to use only at Pottery Barn brands – Pottery Barn, Pottery Barn Kids, and PBteen stores and websites.

Checking Your Pottery Barn Gift Card Balance

There are three ways to check the balance on your Pottery Barn gift card:

By Phone

You can call 1-888-779-5176 to speak with a Pottery Barn customer service representative who can provide your current gift card balance. You will need to have the gift card in hand, as you will be asked to provide the gift card number and access code.

Online

If you have an eGift card, you can check your balance by going to potterybarn.com and clicking on “Gift Cards.” Enter the gift card number and access code to see the available balance.

In Stores

You can ask any Pottery Barn store associate to check the balance for you at the register. They will need to swipe the physical gift card to pull up the current balance.

Expiration and Lost Gift Cards

Pottery Barn gift cards do not have an expiration date and can be used indefinitely according to Pottery Barn’s Frequently Asked Questions. There is no time limit on spending the balance on a gift card.

If your physical Pottery Barn gift card is lost, unfortunately it cannot be replaced. Pottery Barn does not track gift card numbers and has no way to look up balances on lost cards. As stated in their Gift Card Terms & Conditions, Pottery Barn is not responsible for lost, stolen or damaged gift cards.

For eGift cards purchased online, you may be able to have the card replaced if you contact CashStar customer service right away after losing it. Make sure to have your order number and gift recipient’s email address available when contacting support.

Combining Gift Cards and Returns

You can use multiple Pottery Barn gift cards on a single purchase. Simply enter the gift card numbers one after another when checking out online or give the cashier all of the physical gift cards at the register in store. The balance will be deducted from each gift card until the total is covered.

If you need to return an item purchased with a Pottery Barn gift card, the amount will be credited back to the original gift card if you have the receipt. If you do not have the receipt, the return amount will be issued as a merchandise credit. You can also request that the amount gets credited to a new gift card instead of merchandise credit.

For online purchases, you can easily return items bought with a gift card on PotteryBarn.com. Just start a return request and print the shipping label. If purchased in stores, you can return the item to any Pottery Barn location. Make sure to bring the gift receipt for the fastest service.

Per Pottery Barn’s return policy, furniture purchases have a 30 day return window with receipt. Non-furniture items can be returned within one year of purchase. See Pottery Barn’s FAQ for more details on their return policies.

Corporate Gift Cards

Pottery Barn offers corporations the ability to purchase gift cards in bulk for employee rewards or customer loyalty programs (Pottery Barn Corporate Gifting). Bulk orders of Pottery Barn gift cards can be fully customized for a unique corporate gift.

Options for customization include a custom greeting, company logo printed directly on the gift card, and coordinating gift boxes. Bulk orders over $5,000 qualify for expedited shipping and dedicated customer service.

To inquire about placing a large bulk order of customized Pottery Barn gift cards, you can email [email protected] or call 888-837-4888 (Pottery Barn Corporate Gifting). The Pottery Barn corporate gifting team can provide complete details and pricing for your company’s needs.

FAQs

Here are some commonly asked questions about Pottery Barn gift cards:

Can I use my Pottery Barn gift card at Williams Sonoma or West Elm?

No, Pottery Barn gift cards can only be used at Pottery Barn retail stores and on PotteryBarn.com. They cannot be used at Williams Sonoma, West Elm, or any other brand stores.

Where can I check my Pottery Barn gift card balance?

You can check your gift card balance online at PotteryBarn.com or by calling 1-888-779-5176.

Do Pottery Barn gift cards expire?

Yes, Pottery Barn gift cards expire 5 years after the activation date. The gift card expiration date is printed on the front of the physical gift card.

What should I do if my gift card is lost or stolen?

If your Pottery Barn gift card is lost or stolen, call 1-888-779-5176 immediately to report it. Pottery Barn will work to protect any remaining funds, but is not responsible for unauthorized use.

Can I return items purchased with a gift card for a refund?

Yes, items purchased with a Pottery Barn gift card can be returned for a refund. The refund will be issued back to the original gift card if it has a balance remaining. Otherwise, a merchandise credit will be issued.

Policies

Pottery Barn gift cards have some fine print and policies that customers should be aware of. According to the Gift Card Terms & Conditions, gift cards have no value until purchased and activated at the register. Once purchased, gift cards are not refundable and cannot be returned or exchanged. There are also no service, dormancy, or other fees associated with Pottery Barn gift cards.

Pottery Barn gift cards also cannot be redeemed for cash and are only valid for purchases on PotteryBarn.com, in Pottery Barn stores, or through the Pottery Barn catalog. Customers cannot purchase additional gift cards using a gift card. Any unused balance remains on the gift card for future purchases. According to the FAQ, lost, damaged, or stolen gift cards cannot be replaced.

The gift card terms state that Pottery Barn reserves the right to correct the remaining balance of a gift card if there is evidence of fraud, technical issues, or errors. Pottery Barn can also discontinue gift card programs without notice. Unauthorized resale of Pottery Barn gift cards is prohibited.

Conclusion

In summary, Pottery Barn gift cards can be used at all Pottery Barn stores in the United States, as well as online or via phone orders with Pottery Barn and its sister brands West Elm, Pottery Barn Kids, and Pottery Barn Teen. The cards cannot be used at standalone Williams Sonoma or PB Apartment stores.

To check your gift card balance, have the gift card number handy and call customer service or look online. Pottery Barn gift cards do not expire and can be replaced if lost or stolen. You can combine multiple gift cards on a single purchase and use any remaining balance for later purchases. Gift cards are returnable if unused. For corporate gift cards, contact your employer.

When purchasing Pottery Barn gift cards, be aware of the policies around use, expiration, returns, and more. With a little planning ahead, Pottery Barn gift cards make excellent gifts for any occasion.