What Is The Warranty On The Evenheat Kiln?
Evenheat Kiln Inc. is a well-known and reputable manufacturer of electric kilns for glass fusing, stained glass, pottery, ceramics, enameling, and other applications. The company was founded in 1948 by John and Margaret Watson and traces its roots back to the late 1890s when Margaret’s family started making kilns (https://kilnsandovens.com/about-evenheat-kiln-inc/).
Over the decades, Evenheat has established itself as a trusted brand known for high quality, durable electric kilns. They manufacture a wide range of kiln models and sizes, from small hobby kilns to large industrial kilns. Evenheat kilns are preferred by professional artists, individual crafters, schools, and studios alike. The company has a reputation for excellent construction, thoughtful design features, reliable temperature control, and outstanding customer service (https://kilnfrog.com/pages/evenheat-kilns).
Types of Evenheat Kilns
Evenheat offers several categories of kilns for different applications and industries:
Ceramic Kilns
Evenheat makes a variety of electric ceramic kilns such as top loading, front loading, and car kilns in sizes ranging from a 9 cubic foot model to large 40+ cubic foot capacities [1]. These kilns can reach temperatures between 1800-2350°F making them suitable for firing ceramic work. Features like programmable controllers allow precise firing control.
Glass Kilns
Specialized Evenheat glass kilns are designed to withstand the high temperatures needed for glass work, up to 2350°F. They offer top loader and front loader models as small as 1.5 cubic feet up to large 35+ cubic foot sizes [1]. These kilns allow programming custom firing profiles for techniques like fusing, slumping, or annealing.
Metal Clay Kilns
Evenheat’s jewelry kilns are compact, reaching temps of 1650°F. The small 0.7 cubic foot chamber accommodates metal clay work. Evenheat makes this kiln in both manual and automatic controller versions [1].
Evenheat offers various kiln models and sizes to suit different applications from ceramic work to glass to metal clay. They provide a range of features from basic manual control to sophisticated programmable firing.
Evenheat Kiln Warranty Overview
Evenheat Kiln, Inc. warranties state that for a period of two full years from the date of purchase the kiln will be free of defects in materials and workmanship that would render it unusable. This standard warranty covers issues arising from manufacturing or faulty parts, but does not cover damage from misuse or accidents. The two year warranty is applicable to the original purchaser only and covers Evenheat-brand kilns purchased new.
What’s covered in the warranty includes the kiln body and container, heating elements, control panel, relays, switches and electronics. The warranty will provide replacement parts or repair of defective components free of charge within the two year period. Shipping charges may apply for return of parts.
Damage from firing, general wear and tear, improper power supply or ventilation, and unauthorized modifications or repairs are excluded from the warranty coverage. Additionally, issues stemming from using the kiln for unintended purposes outside the manufacturer guidelines would not be covered.
Warranty Details on Major Kiln Components
Evenheat provides detailed warranty coverage for the major components of their kilns. This ensures that any defects or failures of key parts will be covered within the warranty period.
Heating Elements
The heating elements in Evenheat kilns are covered for a full 2 years from the purchase date, according to https://kilnsandovens.com/evenheat-warranty/. This includes coverage for any burnouts or failures due to defects in materials or workmanship.
Thermocouples
Thermocouples have a 2 year warranty from Evenheat per https://www.soulceramics.com/pages/warranty-information. This covers any thermocouple failure resulting from defects rather than normal wear and tear.
Kiln Furniture
The included kiln shelves and posts are covered by a 1 year warranty according to Evenheat’s website, https://www.evenheat-kiln.com/. This protects against defects in original materials and construction.
Control Panel
The control panel is fully warranted for 2 years per Evenheat’s standard policy. This covers any issues due to faulty components or programming errors.
Limitations and Exclusions
Evenheat’s warranty has certain limitations and exclusions that customers should be aware of. The warranty does not cover damage caused by improper use, lack of maintenance, accidents, alterations, or abuse. According to Soul Ceramics, the warranty is void if the kiln is not installed or operated according to the instructions in the kiln manual.
The warranty specifically does not cover the following:
- Damage from use of high temperatures or fast firings
- Damage from use of glazes with zinc or other metals
- Electrical damage from power spikes or surges
- Damage from improper ventilation or use outdoors
Customers have certain responsibilities for warranty coverage as well. According to Kilns & Ovens, customers must keep a record of firing times and temperatures to submit in case of a claim. They are also responsible for labor costs associated with warranty repairs or part replacement. Shipping costs to return defective parts may also be the customer’s responsibility.
Getting Service Under Warranty
If you experience an issue with your Evenheat kiln that you believe is covered under warranty, start the process by contacting Evenheat Kiln directly. You can reach their customer service team by phone at 1-800-750-8375 or by emailing [email protected].
When you make your claim, have your original proof of purchase and the kiln’s serial number ready to provide. Evenheat may also ask you to send photos showing the damage or defect. They will evaluate your claim and let you know if it falls under the warranty’s scope of coverage.
For valid warranty claims, Evenheat aims to complete repairs or issue replacements within 2-3 weeks after receiving the kiln. The turnaround time can vary depending on factors like part availability. Evenheat will either repair the original kiln or send you a comparable replacement kiln if they cannot fix the issue.
Getting warranty service is free, including return shipping on the repaired or replacement kiln. Just be sure to pack the kiln very carefully if you need to send it back. Damage from inadequate packing is not covered under the warranty.
Warranty for Second-hand Kilns
The Evenheat kiln warranty is transferable when the kiln is sold to a new owner, with certain limitations. According to https://kilnfrog.com/pages/evenheat-kiln-and-oven-warranty, the warranty on Evenheat kilns is fully transferable within the first year of ownership. After the first year, the warranty is prorated based on the age of the kiln.
For used Evenheat kilns purchased second-hand, the warranty coverage is determined by the original purchase date, not when the second owner acquired it. So if the original purchaser bought the kiln new 1 year ago and you just bought it used, there is still 1 year left on the original 2-year warranty based on the first purchase date according to https://www.soulceramics.com/pages/warranty-information.
The warranty transfers to subsequent owners as long as the warranty registration card has been submitted to Evenheat. New owners should contact Evenheat with the kiln’s serial number to verify any remaining warranty coverage from the original purchase date.
Extending the Warranty
Evenheat offers an optional extended warranty program for most models which extends the original 2 year warranty to a total of 3 or 4 years. The extended warranty must be purchased within 90 days of the original purchase date.
The cost to extend the warranty for most models is 10% of the original purchase price per year. For example, extending a 2 year warranty to 4 years on a $2,000 kiln would cost $400 (2 additional years at 10% of $2,000 per year).
The extended warranty provides added coverage beyond the original 2 year warranty, protecting against defects in materials and workmanship. With the extended warranty, mechanical and electrical component failures from normal use would be covered for the full 3-4 year period. This provides peace of mind and avoids costly repairs after the original warranty expires.
For full details on Evenheat’s extended warranty program visit https://kilnfrog.com/pages/extended-warranty
Warranty FAQs
Here are some frequently asked questions about the Evenheat kiln warranty:
What is covered under the warranty?
The Evenheat warranty covers defects in materials and workmanship in the kiln components for the specified warranty period. This includes elements, relays, switches, etc. Structural components like the kiln body and lid are also covered (Source).
How long does the warranty last?
The standard Evenheat warranty lasts 2 years from the original purchase date. Kilns with fiber lids have a 1 year warranty. Extended warranties are available for purchase (Source).
What should I do to keep my warranty valid?
You must register your kiln within 30 days of purchase to activate the warranty. Also be sure to follow all instructions in the owner’s manual for proper kiln use and maintenance. Unauthorized repairs or modifications can void the warranty (Source).
How do I get service under the warranty?
Contact Evenheat or an authorized dealer with a description of the issue. You may need to provide proof of purchase. Evenheat will troubleshoot the issue and send replacement parts if needed.
Conclusion
In summary, the Evenheat kiln warranty covers defects in materials and workmanship for two full years on most models. Major components like the elements, thermocouples, and relays are warranted for at least one year. The warranty is limited to the original purchaser and requires proof of purchase. Normal wear and tear, improper installation, and negligence are excluded. To get service under warranty, contact Evenheat or an authorized retailer with a description of the problem. Buying a used Evenheat kiln generally voids the warranty, but it can sometimes be extended for a fee. Always register the warranty with Evenheat and keep your receipt. For more information, refer to Evenheat’s official warranty page at https://kilnfrog.com/pages/evenheat-kiln-and-oven-warranty or contact their customer support. With proper care and maintenance, an Evenheat kiln should provide years of reliable service.
